SEBI Registration Details
- Official SEBI Research Analyst List: SEBI Intermediaries Directory
- Official BSE Registered Research Analyst List: BSE RA Directory
Customer Support & Primary Contact
Important Note on Grievance Redressal
If you are dissatisfied with any aspect of our services, please raise your concern through our primary channels:- Email: infeelstrade@gmail.com
- Phone: +91 91838 58987
Escalation Process
If your issue remains unresolved after 7 working days, or if the response is unsatisfactory, you may escalate the matter directly to SEBI via the following platforms:SEBI Grievance Platforms
- SEBI SCORES Portal: https://scores.sebi.gov.in/
- SEBI SMART ODR Platform: https://smartodr.in
- SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575
- SEBI Regional Offices Contact List: SEBI Contact Us
- Market Intelligence (MI) Portal: https://mi.sebi.gov.in
Reporting Cyber Crime & Fraud
To view our full Client Consent, Investor Charter, MITC, Service Timelines, Complaint Handling Matrix, Fraud Awareness, Refund Policy, and others, please visit www.infeelstrade.com and read all terms carefully to avoid future conflict of interest.
As part of our commitment to transparency and investor protection, the following grievance redressal process outlines how clients can seek timely resolution of concerns related to our research services.
Grievance Redressal Process Matrix
Contact details for grievance redressal by designation:
| Step / Designation | Contact Person | Address | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | PIYUSH PAL | MIG-1/793, Amdi Nagar, Hudco, Bhilai, CG-490009 | +91 91838 58987 | infeelstrade@gmail.com | 10:00 AM to 5:00 PM (Holidays Off) |
| Head of Customer Care | PIYUSH PAL | MIG-1/793, Amdi Nagar, Hudco, Bhilai, CG-490009 | +91 91838 58987 | infeelstrade@gmail.com | 10:00 AM to 5:00 PM (Holidays Off) |
| Compliance Officer | PIYUSH PAL | MIG-1/793, Amdi Nagar, Hudco, Bhilai, CG-490009 | +91 91838 58987 | infeelstrade@gmail.com | 10:00 AM to 5:00 PM (Holidays Off) |
| CEO | PIYUSH PAL | MIG-1/793, Amdi Nagar, Hudco, Bhilai, CG-490009 | +91 91838 58987 | infeelstrade@gmail.com | 10:00 AM to 5:00 PM (Holidays Off) |
| Principal Officer | PIYUSH PAL | MIG-1/793, Amdi Nagar, Hudco, Bhilai, CG-490009 | +91 91838 58987 | infeelstrade@gmail.com | 10:00 AM to 5:00 PM (Holidays Off) |
Escalation Process
In case the client is not satisfied with the response, they can lodge a grievance with SEBI through the SEBI SCORES Complaint Portal, or write to any of the offices of SEBI. For any queries, feedback, or assistance, please contact the SEBI Toll-Free Helpline: 1800 22 7575 or 1800 266 7575.
After exhausting the above options, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the SEBI SMART ODR – Online Dispute Resolution Portal.
For more details about the ODR mechanism, fees, timelines, etc., investors may refer to the SEBI Master Circular titled “Online Resolution of Disputes in the Indian Securities Market”, available on the official SEBI website.