Investor Charter in Respect of Research Analyst (RA)

Entity Name: PIYUSH PAL (SEBI Reg. No.: INH000026512)

Vision and Mission Statements for Investors

Vision: Invest with knowledge & safety.
Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

The Research Analyst transacts the following core activities with respect to investors:

Publish research reports based on research activities.
Provide an independent, unbiased view on securities.
Offer unbiased recommendations, disclosing financial interests in recommended securities.
Provide research recommendations based on analysis of publicly available information and known observations.
Conduct annual audits.
Ensure all advertisements adhere to the provisions of the Advertisement Code for Research Analysts.
Maintain records of interactions with all clients, including prospective clients (prior to onboarding), where conversations related to research services take place.

Disclose information material for the client to make an informed decision, including business activity, disciplinary history, terms, associate details, risks, and conflicts of interest.
Disclose the extent of use of Artificial Intelligence (AI) tools in providing research services.
Disclose material conflicts of interest when distributing third-party research reports, or provide a web link directing recipients to relevant disclosures.
Disclose conflicts of interest arising from research analyst activities with other business operations.
Distribute research reports and recommendations to clients without discrimination.
Maintain confidentiality regarding research report publication until made available in the public domain.
Respect client data privacy rights and implement security measures against unauthorized use of confidential information.
Disclose service timelines and ensure strict adherence to established turnaround times.
Provide clear guidance and adequate caution notices when recommending complex or high-risk financial products.
Treat all clients with honesty and integrity.
Ensure confidentiality of client information unless disclosure is required under legal obligations or explicit client consent is provided.

Investors can lodge complaints or grievances against a Research Analyst through the following modes:

Direct Approach to Research Analyst: Approach the concerned Research Analyst directly. The RA shall strive to redress the grievance immediately, but not later than 21 days of receipt.
Escalation via SCORES 2.0 & RAASB: Complaints can be escalated online through SCORES 2.0 at the SEBI SCORES 2.0 Portal. Grievances undergo a two-level review:
- First Level Review: Designated body (RAASB – Research Analyst Administration and Supervisory Body).
- Second Level Review: Conducted directly by SEBI.
Online Dispute Resolution (SMART ODR): If not satisfied with the resolution, investors may file grievances on the SMART ODR Platform for online conciliation or arbitration.
Physical Complaints Submission: Physical grievances may be submitted to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051

Digital Accessibility: Right to digital accessibility to all services and resources.
Privacy & Confidentiality: Right to data privacy and confidentiality of personal information.
Transparent Practices: Right to transparent practices and fair, equitable treatment.
Adequate Disclosures: Right to receive initial and continuing disclosures regarding statutory and regulatory information.
Fair Advertising: Right to fair and true advertisements without misleading claims.
Service Timelines: Right to awareness regarding service parameters and defined turnaround times.
Grievance Redressal: Right to be heard and receive timely, satisfactory grievance redressal.
Service Exit: Right to exit from a financial service in accordance with agreed terms.
Cautionary Guidance: Right to clear guidance and caution notices when dealing in complex/high-risk products.
Vulnerable Consumers: Right of differently-abled/vulnerable consumers to access services in a suitable manner.
Fair Agreements: Right to provide feedback and protection against coercive or one-sided contract clauses.

Always deal with SEBI-registered Research Analysts and verify their credentials on the SEBI Recognized Intermediaries Portal or the SEBI Research Analyst Directory.
Pay close attention to disclosures made in research reports before making investment decisions.
Pay fees only through official banking channels and maintain signed receipts. Utilize the Centralized Fee Collection Mechanism (CeFCoM) if available.
Check recommended research reports before buying/selling securities or applying for public offers.
Ask relevant questions and clear doubts with your Research Analyst before acting on recommendations.
Remember that you have the right to stop availing services or provide feedback as per agreed terms.
Know that you are not bound by any clause prescribed by an RA that contravenes regulatory provisions.
Immediately inform SEBI if a Research Analyst offers assured or guaranteed returns.

Do not provide investment funds directly to the Research Analyst.
Do not fall prey to luring advertisements, market rumors, limited-period discounts, gifts, or sales incentives.
Do not share login credentials or passwords for trading, demat, or bank accounts with the Research Analyst.

National Cyber Crime Helpline Number: Call 1930 immediately to report financial fraud.
Official Reporting Portal: National Cyber Crime Reporting Portal
Register Fraud Complaint Online: Register Financial Fraud Complaint Online
Nodal Officers Directory: Cyber Crime Nodal Officers List
Awareness Gallery: Cyber Crime Awareness Video Gallery